Face the Challenge - Index

A B C D E F G H I J K L M                           N O P Q R S T U V W X Y Z

—A— Absentee Leadership, 644 Accessibility, 171, 374 Accountability, 486 Achievement Orientation, 137 Acknowledging Subordinates, 370 Acquired Motivations, 268 Acquiring Additional Expertise, 567 Acquisition Fever, 712 Action Orientation, 316 Action, Preferable to Inaction?, 551 Activity Addicts, 517 Acton, Lord John Emerich Edward Dalberg, 22 Adams, Henry Brooks, 116, 137, 206, 230, 294, 645 Adams, John, 138, 165, 238, 251, 687, 533, 555, 591, 668 Adams, Samuel, 233 Adaptability, 143 Adaptability To Change, 280 Addressing Subordinates, 305 Administrative Discipline, 501 Administrative v. Organizational Skills, 618 Advanced Management Recruits, 292 Adversity, 248 Advice, 226 Aeschylus, 164 Aging, 214 Agony of Collision, 385 Alamo Syndrome, 301 Alcohol Consumption, 211 Alder, Jerry, 57, 58 Alexander, The Great, 57, 125, 231, 390, 495 Alter, Jonathan, 32, 135, 174, 176, 178, 323, 664 Annoying Conversation Habits, 310 Answering Subordinate Questions, 317 Appearances, 169, 294 Apple Vendor Syndrome, 652 Appreciation, 135 Approval Ratings, 251 Arbitrary Reductions, 457 Archimedes, 562 Argyris, Christopher, 65, 105, 166, 262, 263, 275, 288, 353 Aristotle, 125, 143, 163, 553, 716 Arrogance, 228, 244 Ash, Mary Kay, 337 Asking for Advice,317 Attention To Detail, 189, 651 Audacity, 169 Aurelius, Marcus, 129 Austerity Programs, 691 Austin, Nancy K., 43, 119, 190 Authority, 485 Avoid Tripe, 366 Axelrod, Alan, 246, 597   Top of Page    —B— Back-To-Basics, 328, 629, 648, 714 Bad Leadership Drives Out the Good, 353, 633 Balancing Demands, 284 Band-Aid Style Solutions, 640 Barnard, Chester Irving, 35, 116, 159, 261, 264, 268, 442, 486, 496, 497, 504, 506, 520, 540, 580, 581 Barry, John, 477 Bean Counters, 701 Bench Strength, 300, 419, 420, 422, 510, 518, 604, 605, 621 Benefits Of Listening Well, 313 Bennett, James Gordon Jr., 128 Bennis, Warren G., 42, 71, 161, 196, 539, 627, 670, 671 Berra, Lawrence Peter "Yogi", 57, 321, 549, 627 Best-Worst Analysis, 569 Bethel, Sheila M., 140, 182, 271, 364, 583 Bierce, Ambrose Gwinnet, 487 Big Stick Philosophy, 381 Bismarck, Otto Edward Leopold von, 15, 194 Black Hole Nemesis, 713 Black or White Thinking, 318 Blanchard, Kenneth H., 78, 85, 136, 162, 192, 262, 263, 267, 290, 331 Blind Obedience, 165 Bloch, Arthur, 582, 655 Bluffing, 197 Blumenson, Martin, 389 Bonuses, 448 Boredom, 245 Born Leaders, 166 Boundaries, 491 Brands, H. William, 230 Braude, Jacob M., 132, 145, 340 522, 570 Brooke, General Allan, 237 Buckingham, Marcus, 87 Budget Based Bonus Plans, 686 Budget Issues, 700 Budget Revisions, 687 Buell, Augustus C., 286, 435 Burke, Edmund, 24, 54, 70, 146, 173, 189, 197, 249, 260, 279, 337, 359, 500, 540, 559, 585, 627, 663, 672, 692 Burnham, Daniel Hudson, 260 Burning the Candle at Both Ends, 665 Bush, George Walker, 252, 367, 502, 559 Business Growth, 627   Top of Page    —C— Caesar, Julius, 16 Caffeine, 212 Candor, 150, 373 Career Development, 517 Career Paths, 17, 153, 266, 420, 490, 518, 519, 594, 632, 648 Carnegie, Andrew, 188, 615 Carpetbaggers, 522 Carr, Albert, 210, 302, 374, 583 Carrison, Dan, 38, 427, 604, 657 Carrot Dangling, 373 Carter, James Earl "Jimmy" Jr., 200 Carvell, Fred J., 16, 56, 63, 136, 260, 271, 353, 356, 378, 388, 401, 491 Cause-and-Effect Relationships, 678 Centralized Decision Making, 686 Cerebral Leadership, 32 Chain-of-Command, 490 Chamberlain, Arthur Neville, 258 Chandler, Alfred D. Jr., 20 Change, 27 Change v. Improvement, 192 Changing Negative Behaviors, 477 Character, 128, 619 Character Assassinations, 384 Charitable and Civic-Minded Actions, 254 Chesterton, Gilbert Keith, 207, 241 Churchill, Sir Winston Leonard Spencer, 20, 25, 28, 54, 72, 130, 131, 138, 142, 162, 173, 178, 184, 195, 201, 219, 229, 238, 239, 301, 304, 381, 398, 485, 501, 504, 506, 545, 550, 554, 560, 580, 586, 591, 663, 668 Cicero, Marcus Tullius, 144 Claiming Credit for Accomplishments, 258 Clausewitz, General Karl von, 16, 189, 320, 390, 537, 545, 591 Clemens, Samuel Langhorne, 203, 309, 365, 550, 569, 583, 585, 591, 634 Clinton, Hillary Rodham, 637 Clinton, William Jefferson, 176, 187, 200 Coffman, Curt, 87 Cohen, Dr. Gene, 214 Cold Shoulder Treatment, 362 Colton, Charles Caleb, 322 Command and Control, 62 Commendations, 304 Commitment, 125 Committees, 566 Common Sense, 33 Communication, 496 Communication Skills, 137 Community Activities, 299 Compassion, 247 Compensation, 444 Competing With Subordinates, 354 Competition Among Team Members, 360 Competition Anxiety, 272 Competitive Attitude, 179 Complaining, 317 Confidence, 132 Confidence, Lack of, 630 Conflict Resolution, 363 Conflicts of Interest, 256 Confrontational Behavior, 695 Confucius, 600, 666 Conscience, 175 Consensus Management, 72 Consistency, 132, 246 Constructive Criticism, 365, 439 Constructive Discipline, 437 Contingency Plans, 588 Continuity, 130 Controlling Subordinates, 707 Conversational Behaviors, 308 Conversion v. Replacement, 695 Coolidge, Calvin, 159 Corporate Benevolence, 49 Corporate Culture, 36 Corporate Overhead Positions, 692 Corporate Traditions, 290 Cortez, Hernando, 126 Cost Control, 698 Covey, Stephen R., 72, 139, 140, 141, 205, 274, 308, 357, 369, 383, 517, 261, 694 Cowley, Geoffrey, 255 Creating Luck, 321 Creative Bookkeeping, 654 Creative Impact, 680 Crisis Leadership, 667 Crisis Profile, 198 Criticism, 241 Criticizing Predecessors or Past Performance, 355 Cronyism, 535 Cross-Training, 420 Crowe, Frank "Hurry Up", 182 Culture Issues, 656 Custer, General George Armstrong, 69, 297, 571 Customer Complaint Resolution, 650 Customer Mind-set, 46 Customer Opinion, 40 Customer-Employee Interaction, 650 Cynicism, 687, 708   Top of Page    —D— Daily Interactive Practices, 368 Daily Routines, 221 Danger of Visionaries, 562 Danton, George Jacques, 186 Darwin, Charles Robert, 276 Decatur, Commodore Stephen Decentralization, 495 Decision Making - "The Best is the Enemy of the Good", 591 Decision Making - "The Buck Stops Here", 590 Decision Making - Contingency Plans, 588 Decision Making - Decide What, Not How, 592 Decision Making - Decide, Don't Officiate, 589 Decision Making - Deciding What to Decide, 580 Decision Making - Delegation, 589 Decision Making - Faith in Judgment, 582 Decision Making - If It Doesn't Fly On Paper, It Probably Won't Fly, 592 Decision Making - Issues, 659 Decision Making - It Will Never Be Unanimous, 591 Decision Making - Know What You Know, 581 Decision Making - Listening to the Naysayers, 584 Decision Making - Living with the Fear of Failure, 586 Decision Making - Making the Wrong Decision for All the Right Reasons, 581 Decision Making - Opinions, 584 Decision Making - Ownership of Actions, 586 Decision Making - Pursuing the Objective, 581 Decision Making - Safety in Numbers, 593 Decision Making - Selling Ideas to Subordinates, 587 Decision Making - Stinking Thinking, 594 Decision Making - Timeliness, 588 Decision Making - Vacillation, 588 Decision Making - Vested Interests, 586 Defense Mechanisms, 274 Degeneration of Organizational Leadership, 645 Delegation, 178, 487, 515, 589 Deming, William Edwards, 55, 76, 81, 108, 457 Democratic Management, 64 Demotions, 444 Dependability, 135 Dependency, 151 Deterioration of Successor Leadership, 631 Developing a Strong Founder's Image, 307 Developing a Winning Strategy, 713 Developing Critical Mass, 707 Developing Judgment, 322 Development and Growth, 136 Dewey, John, 137 Dickens, Charles John Huffan, 104, 575 Dilution of Focus, 690 Directives, 491 Disappointing Subordinate Performance, 239 Disaster Planning, 548 Discipline, 502 Diseconomies of Scale, 631 Disraeli, Benjamin, Earl of Beaconsfield, 178, 187, 204, 339, 684 DiTullo, Michael J., 671 Dodgson, Charles "Lewis Carroll" Lutwidge, 457 Doing "Wrong" Things Right, 655 Doing It Right the First Time, 322 Doing Your Best, 38 Domino Effect, 563 Dormant Strengths, 696 Doyle, Sir Arthur Conan, 189 Drake, Sir Francis, 124, 637 Dramatic Acts, Promises, or Pronouncements, 643 Drastic Makeovers, 258 Drucker, Peter Ferdinand, 37, 40, 61, 63, 76, 81, 82, 90, 161, 164, 183, 196, 203, 208, 292, 326, 327, 331, 400, 506, 537, 548, 557, 558, 563, 596, 625, 703 Durocher, Leo Ernest "The Lip", 106 Duty, 126   Top of Page    —E— Earning the Respect of the Rank and File, 696 Ear-Of-The-Boss, 396 Eastman, George, 292 Eating Habits, 213 Edison, Thomas Alva, 100, 203, 548, 558 Ego, 231 Eighty-Twenty (80/20) Rule, 533 Einstein, Albert, 34, 241, 460, 550, 555, 634, 690, 691 Eisenhower, General Dwight David "Ike", 183 Emerson, Ralph Waldo, 34, 118, 124, 127, 271, 272, 359, 460, 483, 550, 671, 716 Emotional Support, 233 Empathy, 248 Employment Transition, 383 Empowerment, 90 Endurance Tests, 627 Enthusiasm, 281 Environmental Responsibility, 48 Equal Reaction to Every Problem, 642 Equitable Compensation, 420 Equitable Treatment, 287 Etiquette, 371 Evaluation Pitfalls, 454 Everyone is a Leader Concept, 92 Evolution v. Revolution, 687 Exaggeration, 244 Excellence, 192 Exception Reports, 489 Excessive Gear Shifting, 652 Exchanging Gifts, 304 Exciting Challenges, 272 Execution, 550 Executive Summaries, 567 Exercise, 211 Experience, 226 Explaining Why, 296 Exuberance, 127   Top of Page    —F— Facial Expressions, 170 Failing to Plan Ahead, 663 Failure, 288 Failure Cycle, 632 Failure is not an Option Philosophy, 126 Failure of the Last Repair, 716 Failure to Focus on Sales or Customer Growth, 639 Failure to Meet Deadlines, 652 Fairness, 247 Farragut, Admiral David Glasgow, 187 Fatigue, 210, 395 Faultfinding, 367 Fayol, Henri, 17, 29, 56, 72, 105, 124, 191, 198, 209, 260, 282, 322, 353, 388, 389, 437, 447, 480, 481, 482, 483, 484, 497, 501, 541, 550, 662 Fealty, 529 Fear or Intimidation, 380 Fehrenbach, T. R., 143, 228, 596 Festinger, Leon, 294 Field Visits, 182 Financial Control School, 84 Financial Issues, 656 Fire-in-the-Belly Jobs, 270 First Impressions, 359, 360 Fisher, Sir Ronald Aylmer, 81 Follett, Mary Parker, 92, 495 Follow-Up, 370, 388, 489 Forcing a Solution, 695 Ford, Henry, 60, 93, 115, 178, 582, 656 Franklin, Benjamin, 18, 109, 118, 126, 127, 180, 189, 194, 204, 249, 250, 318, 321, 322, 477, 515, 524, 636, 644, 650, 681 Fraternization, 218 Frederick II "The Great" of Prussia, 186, 577 Frederick William I, 392 Freud, Sigmund, 214, 685 Frost, Robert Lee, 124, 310 Fuller, Thomas MD, 38, 69, 159, 167, 187, 195, 207, 219, 237, 287, 337, 588 Fulton, Robert, 20 Functions of Management, 484 Fusion of Interests, 144 Future Prospects, 52   Top of Page    —G— Gandhi, Mohandas Karamchand "Mahatma", 34, 177, 270, 361, 571, 666 Garbutt, Frank Alderman, 173 Gardner, John C., 134, 160, 163, 172, 261, 598, 628 Geneen, Harold S., 22, 163, 182, 192, 232, 344, 558, 564, 587, 643, 675 Giuliani, Rudolph William, 132, 176, 640, 686 Goethals, General George Washington, 87, 530 Goethe, Johann Wolfgang von, 353 Going the Extra Mile, 389 Goldwater, Barry Morris, 596 Good Information, 701 Good Rule Follower, 168 Gore, Albert Arnold Jr., 638 Gorski, Terence T., 646 Grant, General Ulysses Simpson, 146, 179, 183, 209, 283, 304, 335, 336, 359, 467, 468, 492, 495, 530, 617, 681 Grasping for Control, 692 Great Proficiency Trap, 667 Greater Demands for Sacrifice, 643 Greenspan, Dr. Allen, 113, 665 Grizzard, Lewis, 273 Growth, Not Downsizing, 697 Grudge Bearing, 251 Guiding Philosophies, 138   Top of Page    —H— Haire, Mason, 71, 290, 298, 317, 353, 400, 414, 499, 503, 570, 571 Haliburton, Thomas Chandler, 96 Halsey, Admiral William F. "Bull", 206 Hamilton, Alexander, 335, 572 Hamilton, General Sir Ian Standish Monteith, 488 Hancock, John, 170 Handshakes, 171 Happiness, Not Contentment, 178 Harari, Orin, 190, 391 Harper, Michael V., 870, 82, 161, 538, 640, 641 Hastie, Leanne, 173 Hawthorne Effect, 264 Hawthorne Experiments, 61, 81, 263 Hays, John Coffee "Jack", 309 Hayward, Stephen F., 345, 556 Health Maintenance, 213 Hearst, William Randolph, 203, 208, 671 Heeding Sound Advice, 320 Heir Apparents, 292 Heller, Joseph, 31 Henry, Patrick, 163, 389 Heroic Aspirations, 239 Hersey, Paul, 78, 136, 162, 262, 263, 267, 290 Hershey, Milton S., 292 Herzberg, Frederick I., 147, 148, 267, 379, 415 Hesburgh, Theodore, 162 Hierarchical Structures, 47 Hierarchy of Needs, 266 Hillary, Sir Edmund Percival, 596 Holmes, Dr. Oliver Wendell, 248, 308, 595, 606 Holmes, Oliver Wendell Jr., 174, 583 Home Office, 300 Honesty, 131 Hoover, John Edgar, 529 Hot Buttons, 388 How Can I Help?, 299 How The Money Is Made, 45 How's Everything Going?, 381 Hubbard, Elbert Green, 99, 134, 182, 209, 233, 323, 414, 260, 545, 559, 266, 582, 586, 714 Hull, Raymond, 96, 216 Human Needs Hierarchy, 266 Human Resources - Errant Supervisory Practices, 410 Human Resources - Line Leader-HR Manager Conflict, 408 Human Resources Department, 400 Human Resources Department - Source of Power, 405 Human Resources Managers, 402 Humility, 250 Humphrey, Hubert Horatio Jr., 124 Hurdles to Problem Solving, 560 Hypocritical Behavior, 256   Top of Page    —I— Iacocca, Lee, 240, 260, 301, 308, 445, 588, 673, 697 Ideological Proclivities, 385 Ignoring Analytical Reports, 656 Ignoring Competitors and Market Forces, 639 Ignoring Details, 519 Ignoring Reality, 254 Ignoring Small Accounts, 655 Ignoring the Business Cycle, 641 Imagination, 622 Impetuosity, 249 Implementation Trap, 554 Implementing Change, 673 Inability To Admit Mistakes, 464, 640 Inability To Solve Problems, 634 Inadequate Leadership Development, 632 Industrial Revolution, 20 Informal Organization Structures, 522 Information and Financial Reporting, 673 Inge, William Ralph, 188 Ingenuity, 623 Initiating Change, 682 Inspections, 185 Instinctual Leadership, 31 Insubordination, 444 Integrity, 129 Integrity of Objectives, 281 Intellect Devoid of Creativity, 685 Intelligent v. Hardworking, 174 Interactive Overload, 377 Internal Politics, 649 Internal Profit Centers, 665 Internal Squabbling, 648 Interrupting, 311 Interviewing - Consistent Selection Criteria, 429 Interviewing - Depth of the Interview, 430 Interviewing - Goals, 429 Interviewing - Hiring the Most Qualified Candidates Immediately, 429 Interviewing - Legal Considerations, 432 Interviewing - Limiting the Number of Applicants, 432 Interviewing - Part-Time Subordinates, 428 Interviewing - Peer Group Interaction Skills, 428 Interviewing - Position Availability, 428 Interviewing - Procedures, 427 Interviewing - Reference Checks, 432 Interviewing - Select, Don't "Settle", 430 Interviewing - Selecting and Hiring, 426 Interviewing - Selection Tests, 433 Interviewing - Staffing Guidelines, 428 Intimidation, 380 Intuitive Leadership, 32 Irving, Washington, 62 Issue Resolution, 442 It's the Relationship, Stupid, 306   Top of Page    —J— Jackson, Andrew, 252, 671 Jackson, General Thomas Jonathan "Stonewall", 187, 361 Jay, Antony, 19, 37, 61, 72, 142, 160, 270, 275, 285, 301, 308, 337, 388, 395, 406, 480, 485, 491, 503, 511, 518, 537, 550, 553, 560, 564, 566, 571, 596, 606, 615, 618, 628, 631, 666, 680, 692, 716 Jefferson, Thomas, 24, 101, 201, 232, 234, 251, 322, 495, 591, 595, 668 Jenkins, David, 205 Jenkins, Roy, 172, 339, 367, 587, 645, 664 Johnson, Lyndon Baines "LBJ", 171, 587 Johnson, Spencer, 85, 192, 333 Jones, Captain John Paul, 58, 140, 286, 301, 361, 435, 588 Judgment, 324 Just Say "Yes", 282   Top of Page    —K— Kaiser, Henry John, 128, 142, 271 Kaltman, Al, 109, 242, 253, 281, 385, 494, 559 Keegan, John, 16 Keep It Simple, Stupid, 116 Keep Rolling Along, 717 Keeping Subordinates Informed, 357 Kennedy, John Fitzgerald "JFK", 29, 251, 270, 301, 613, 635 Kennedy, Robert Francis "Bobby", 623 Kennett, Lee, 248 Killian, Ray A., 324, 624 King, Dr. Martin Luther Jr., 131, 163 Kipling, Joseph Rudyard, 306 Knee-Jerk Reactions, 652 Knowing Everything, 200 Koontz, Harold, 270, 392 Kouzes, James M., 101, 146, 184, 581 Kroc, Raymond Albert "Ray", 45, 51, 90, 136, 159, 163, 182, 494, 549, 589, 628   Top of Page    —L— Lack of Personal Leadership, 647 LaGuardia, Mayor Fiorello Henry, 239 Lame Ducks, 537 Lapham, Lewis H., 128, 594 Law of Unintended Consequences, 577 Lawrence, Captain James, 247 Lead By Example, 160 Leader's Right To Lead, 164 Leaders Can Never Please Everyone, 168 Leaders Must Pay Their Dues, 166 Leaders Who Refuse to "Just Fade Away" Voluntarily, 643 Leadership - "Motor Pools", 96 Leadership - Absentee Leadership, 644 Leadership - Ancillary Expertise, 152 Leadership - Availability of Resources, 21 Leadership - Born Leaders, 166 Leadership - Cerebral, 32 Leadership - Consistency, 288 Leadership - Definition, 19, 159 Leadership - Expanding Effectiveness, 332 Leadership - Failure & Causes, 157 Leadership - Historical Perspective, 19 Leadership - Insights, 139 Leadership - Instinctual Leadership, 31 Leadership - Interaction, 124 Leadership - Intuition, 32 Leadership - Issues, 644 Leadership - Leader of Trainers, 328 Leadership - Leadership Profiles, 172 Leadership - Multiplier Effect, 387 Leadership - Observable Behavior, 169 Leadership - Styles, 65 Leadership - Theories, 27, 28, 30, 56, 57, 58, 59, 64, 161, 326, 522, 552, 669 Leader-Subordinate Relationship, Fundamentals, 149 Leader-Subordinate Relationship, Goals, 146 Leading Personally at Lower Echelons, 374 Leaning Forward, 144 Learning Leadership Sooner than Later, 51 Learning Names, 372 Leavitt, Harold J., 417 Let Them Do It, 283 Likert, Rensis, 144, 149, 181 Lillis, Charles M., 417 Lincoln, Abraham, 110, 130, 138, 176, 179, 180, 230, 251, 320, 377, 435, 515, 587, 591, 662, 668 Lippmann, Walter, 316, 337, 500, 716 Listening is the Leader's Responsibility, 313 Listening Static, 644 Listening Well, 310 Little Steps Forward, 715 Locke, John, 340 Logistics, 542 Lombardi, Vincent Thomas, 139, 189, 204, 543, 672 Losing Teaches More Than Winning, 672 Loss of Good People, 645 Lowell, James Russell, 599 Loyalty, 134 Luck, 250, 323   Top of Page    —M— MacArthur, General Douglas, 169, 213, 236, 251, 393, 596 Machiavelli, Niccolo di Bernardo, 166, 315, 397, 572, 595, 670 Maintaining Confidences, 385 Maintaining Contact With Former Subordinates, 300 Maintaining Control, 512 Making New Mistakes, 560 Making Suggestions, 146 Management By Exception, 86 Management By Objectives, 82 Management By Walking or Wandering Around, 183 Management Ego Trap, 554 Management Theory Trap, 554 Managing the Boss, 196 Managing to Indicators, 664 Manipulation, 295 Marching to the Sound of Your Strengths, 556 Marie, Kathleen Louise, 290 Marion, General Francis "Swamp Fox", 361 Markin, Rom J., 417 Marshall, General George Catlett, 234 Martin, Keith, 46 Marty, Martin E., 252 Maslow, Abraham H., 64, 229, 231, 261, 262, 264, 265, 266, 267, 295, 562 Massie, Joseph L., 20, 59, 263, 496, 538, 580 Mauldin, William Henry "Bill", 298 Mayo, Elton, 264, 450 McAuliffe, General Anthony C., 138 McClellan, General George Brinton, 140 McClelland, David C., 162, 269 McCormick, Cyrus Hall, 21 McCullough, David, 87, 187, 447, 530, 673, 694 McGregor, Douglas, 26, 28, 36, 56, 61, 62, 64, 65, 67, 70, 71, 72 76, 87, 89, 90, 91, 92, 124, 125, 139, 140, 151, 159, 160, 174, 229, 235, 241, 260, 261, 262, 265, 267, 268, 334, 342, 357, 388, 395, 400, 437, 484, 504, 570, 582, 602, 617, 648 Meaningless Changes, 692 Meetings, 339 Meetings - Cardinal Rule, 344 Meetings - Conference Calls, 350 Meetings - Constructive Attitudes, 340 Meetings - Decision Implementation Stages, 338 Meetings - Devil's Advocate, 342 Meetings - Facilitator Issues, 346 Meetings - Frequency, 350 Meetings - Idea Killing Motivations, 339 Meetings - Informal Interaction, 341 Meetings - Maximizing Time, 344 Meetings - Negative Behaviors, 345 Meetings - Outside Facilitators, 351 Meetings - Preparation, 343 Meetings - Safeguarding Creativity, 338 Meetings - Work Groups, 351 Melville, Herman, 106 Memos and Instructions, 171 Mendel, Gregor Johann, 459 Mental Attitude, 213 Merger Mania, 715 Merton, Robert K., 579, 580 Micro-Management, 364, 517 Microwave Mentality, 648 Miles, General Nelson Appleton, 617 Mill, John Stuart, 341 Millay, Edna St. Vincent, 18 Minding the Store, 647 Minimum Wage Management, 457 Misguided Leadership Attitudes, 237 Mizner, Wilson, 15, 229, 232, 308, 563 Molding the Problem to fit the Solution, 659 Morale, 269 Morgan, Ted, 108, 130, 144, 195, 244, 398, 399, 637 Morse, Samuel Finley Breese, 20 Mosby, Colonel John Singleton "Gray Ghost", 361 Motivation, 261 Motivation Debate, 36 Motivation Theory, 263 Mottoes or Slogans, 290 Moving Forward, 669 Musical Leadership Chairs, 651 Myths - Corporate, 109 Myths - Decision Making, 115 Myths - Leadership, 100 Myths - Personnel, 119   Top of Page    —N— Nader, Ralph, 325 Napoleon Bonaparte "the Little Corporal", 27, 34, 69, 124, 130, 135, 186, 188, 189, 217, 361, 580, 636 Natural Selection Theory, 275 Negative Behaviors - Emotional Control Issues, 462 Negative Behaviors - Image and Growth Issues, 460 Negative Behaviors - Listening-Communication Issues, 464 Negative Behaviors - Motivational Issues, 465 Negative Behaviors - Personal Interaction Issues, 471 Negative Behaviors - Planning and Organization Issues, 470 Negative Behaviors - Problem Solving and Decision Making Issues, 467 Negative Leadership Behaviors, 460 Negative Organizational Behaviors, 637 Negative Snowballs, 534 Nelson, Admiral Horatio, 483, 495, 580 Nepotism, 301 Nervous Habits, 172 Nicknames, 370 Nietzsche, Friedrich Wilhelm, 233 Nightingale, Florence "The Lady with the Lamp", 124 Nitpicking, 300 Nixon, Richard Milhous, 176, 435, 714 Non-negotiable Standards, 372 Norgay, Tenzing, 596 Not Invented Here Syndrome, 658   Top of Page    —O— O'Donnell, Cyril, 269, 390 O'Neill, Thomas Phillip "Tip" Jr., 306 O'Toole, James, 108, 109, 132, 149, 470, 570, 572 Occam, William of, 555 Odiorne, George S., 57, 84, 102, 139, 249, 274, 283, 314, 321, 435, 444, 452, 455, 537, 557, 595, 616, 671, 679 Off-handed Comments, 371 Ombudsmen, 531 One Minute Management, 85 One-Time Write-Offs, 684 Open Dialogue, 150 Open-Book Management, 87 Open-Door Policy, 530 Open-Mindedness, 173 Opinions, 312, 358, 584 Optimism, 137 Organization, 540 Organization Skills, 220 Organization Structure, 503 Organizational Inertia, 656 Organizational Issues, 645 Organizing the Leadership Effort, 508 Ouchi, William G., 72, 73, 74, 75, 422 Outdated Policies and Procedures, 647 Outside Consultants, 551 Outsourcing, 710 Over Analysis, 689 Overcoming Cynicism, 708 Overcoming Immediate Obstacles, 191 Overkill Solutions, 649 Overloading the Leadership Plate, 641 Overreacting, 242 Over-Stretching Leadership Resources, 636 Ovid, Publius Ovidius Nasco, 189 Owen, Robert, 26 Ownership of Actions, 586   Top of Page    —P— Paine, Thomas, 23, 129, 137, 138, 302, 358, 539, 571, 664, 667, 694 Paralysis-by-Analysis, 637 Paranoia, 241 Pareto, Vilfredo, 535 Parkinson, Cyril Northcote, 96, 350, 567, 627, 667 Participative Management, 70 Passion For Product, 182 Pass-the-Buck Hiring, 435 Pasteur, Louis, 178, 250, 323 Paternalism, 476 Patience, 247 Patton, General George Smith Jr., 30, 31, 32, 39, 50, 57, 58, 59, 81, 126, 127, 132, 134, 159, 162, 168, 172, 183, 184, 185, 186, 187, 188, 190, 198, 203, 208, 209, 210, 211, 226, 231, 233, 246, 246, 270, 271, 272, 288, 289, 294, 320, 321, 325, 327, 348, 256, 365, 367, 368, 369, 377, 378, 393, 394, 435, 480, 491, 497, 501, 507, 528, 537, 538, 541, 542, 548, 549, 554, 571, 586, 591, 592, 602, 603, 617, 629, 659, 660, 670, 672, 690, 694, 708, 714 Peck, M. Scott, 205 Peer Group Power, 290 Peer Group Reaction, 523 Peer Group Status, 286 People in Place v. People in Motion, 509 Pep Talks, 369 Perception of Leadership, 140 Perception of People, 140 Perceptions, 358, 359 Performance Rankings, 293 Performance Reviews, 421, 452 Perret, Geoffrey, 172, 206, 243, 249, 393, 596 Pershing, General John Joseph "Blackjack", 181, 190, 540, 617 Personal Interaction Skills, 145 Personality Conflicts, 236 Peter Principle, 96 Peter, Lawrence J., 96, 216 Peters, Thomas J., 43, 70, 119, 183, 190, 191, 283, 293, 348, 538, 635, 637 Phillips, Oail Andrew "Bum", 125, 363 Physical Conditioning, 215 Physical Energy, 171, 210 Piecework Compensation Systems, 456 Pious Beliefs, 252 Planning, 542 Planning - Flexibility, 540 Planning - Leadership Participation, 537 Planning - Phases, 547 Planning - Purpose of, 543 Planning - Vision, 540 Plato, 25, 310 Playing "Ostrich", 647 Please and Thank-You, 372 Pleasure Over Another's Misfortune, 255 Policies and Procedures, 505 Policy Awareness, 422 Political Views, 255 Politics, 535 Poor Subordinate Performance, 416 Popularity, 534 Position Growth, 216 Position Power, 290 Position Power, Evolution, 22 Positive Reinforcement, 68 Posner, Barry Z., 101, 146, 184, 581 Posture, 170 Powell, General Colin Luther, 375 Power and Ego, 230 Preserving Past Progress, 674 Pressure For Results, 289 Pride, 298 Principles of Management, 482 Prioritization, 697 Problem Analysis, 563 Problem Analysis - Addressing the Crux of the Problem, 562 Problem Analysis - Chronic Problems, 565 Problem Analysis - Data Collection and Feedback, 563 Problem Analysis - Dealing with Complexity, 564 Problem Analysis - Determining that a Problem Exists, 562 Problem Analysis - Examining Rationality, 565 Problem Analysis - Fact and Information Gathering, 563 Problem Analysis - Leadership Depth, 564 Problem Analysis - Listening Carefully, 563 Problem Analysis - Seeking Subordinate Input, 563 Problem Analysis - Why Solutions Fail, 550 Problem Subordinates, 442 Procrastination, 517, 652 Product Pricing Bailouts, 688 Profanity, 254 Professional Attitude, 129 Proficiency, 181 Programs D'Jour, 684 Project Management, 511 Project Transition, Ex-Military Leader, 621 Punishments, 438 Purposefully Reducing Product Quality, 656 Puryear, Edgar F. Jr., 218, 617, 619 Putnam, General Israel, 349   Top of Page    —Q— Quality Control Circles, 81 Quality Control School, 84 Quotas, 456   Top of Page    —R— Rainy Day Fund, Overlooking the, 655 Raising Prices, 657 Rampant Egotism, 637 Rational Alarmist, 197 Rational v. Emotional Dialogues, 316 Reactionary Outlook, 644 Ready, Fire, Aim, 684 Reagan, Ronald Wilson, 630 Realistic Expectations, 284 Realistic Job Descriptions, 421 Rebuilding the Foundation, 675 Recognition, 136, 270, 303 Recommendations, 305 Red Tape, 522 Reducing Insignificant Expenses, 654 Reengineering, 93 Rehiring Subordinates, 384 Relationship Boundaries, 373 Relationship Orientation, 308 Relaxation, 213 Remaining Idle, 201 Remaining Number One, 717 Renaghan, Matthew Paul Patrick, 189 Repeating the Same Mistakes, 559, 616, 637, 660 Repetition, 50 Replowing the Same Field, 318 Reprimands, 440 Reputation, 175 Resilience, 247 Resistance to Change, 571, 660 Resource Utilization, 179, 363 Respect, 131, 150, 272, 286 Respect For Time, 180 Responding to Subordinates, 379 Responding to Subordinates, Overresponding, 377 Responsibility, 127, 488 Responsibility to Subordinates, 147 Resting on One's Laurels, 179 Restrictive Policies and Procedures, 437, 647 Restructuring, 686 Results Orientation, 679 Revolutionary Changes, 642 Reward and Punishment, 437 Rewards, 438 Ridge, Warren J., 552, 677 Ridicule, 368 Risk Aversion, 292 Roban, Adelle L., 229 Rochefoucauld, Francois Duc de La, 129, 130, 229, 233, 245, 314, 315, 571, 668 Rockefeller, John Davison, 301, 355 Roddenberry, Eugene Wesley "Gene", 566 Rommel, General Erwin Johannes Eugen "Desert Fox", 361 Roosevelt, Franklin Delano "FDR, 16, 58, 131, 143, 162, 173, 199, 201, 251, 254, 270, 283, 398, 558, 571, 666, 668, 685 Roosevelt, Theodore, 18, 55, 56, 124, 128, 130, 159, 168, 179, 197, 203, 204, 205, 248, 251, 272, 339, 359, 381, 398, 435, 456, 463, 467, 540, 559, 577, 578, 590, 591, 593, 595, 619, 664, 667, 668, 669, 673, 698, 712, 716 Routine Activities, 297 Routine Procedures, 509 Rowan, Lt. Andrew Summers, 99 Royce, Sir Henry, 85 Rule Making, 304 Rumors, 357, 386, 660 Rushing in to Save the Day, 645 Ruskin, John, 85, 322, 705 Russell, Bertrand Arthur William, 554, 568, 571 Russell, Jeffrey Burton, 597 Ruth, George "Babe" Herman Jr., 458   Top of Page    —S— Sacred Cows, 570 Samuelson, Robert J., 28, 534, 594, 635, 637 Sansom, Chip, 100 Santayana, George, 15, 584 Sarcasm or Negativism, 645 Scanlon, Joseph N., 58, 70, 87 Scapegoating, 239 Schadenfreude, 256 Scharnhorst, General Gerhard, 392 Schell, Thomas, 142 Schwab, Charles M., 294 Scientific Management, 59 Scott, General Winfield, 217, 620 Searching for a Magic Elixir, 646 Searching for a White Knight, 650 Seeing For Yourself, 183 Seeking Common Ground, 373 Seeking The Best Solution, 693 Seizing The Initiative, 201 Selecting Image Over Substance, 635 Selecting Talent, 624 Self-Confidence, 227 Self-Control, 233 Self-Development, 207 Self-Interest, 151 Self-Monitoring, 257 Self-Pity, 244 Selling Ideas to Subordinates, 589 Sense of Humor, 623 Separation Anxiety, 256 Shackleton, Ernest Henry "the Boss", 135 Shakespeare, William, 19, 50, 96, 636, 669 Shaw, George Bernard, 15, 414, 583, 601, 620 Sheehan, General John, 187 Sherman, General William Tecumseh, 182, 209 Shewhart, Walter Andrew, 81 Shifting Direction, 641 Short-Term Financial Planning, 690 Signatures, 170 Silk-Stocking Reformers, 665 Simmering Situations, 377 Simmons, Donald Duraine, 648 Simon, Herbert A., 485, 491, 493, 580 Sincerity, 248 Situational Leadership, 78 Six Sigma, 94 Skewed Mind-Sets, 555 Skinner, Burrhus F., 57, 64, 68, 69, 72, 85, 552 Skunk Works, 561 Sleep, 212 Sloan, Alfred P. Jr., 630 Sloma, Richard S., 38, 293, 548, 636, 675 Smith, Adam, 60, 261, 482 Smith, Jean Edward, 206, 250, 339, 500, 584 Smith, Martin, 400, 433 Soliciting Subordinate Input, 315 Sophocles, 102, 489 Span-of-Control, 490 Span-of-Control Adjustments, 686 Specialization, 533 Speculative Thinking, 321, 555 Spending Attitudes, 526 St. Bernard of Clairvaux, 620 Staff - Alignment and Direction, 393 Staff - Central Focus, 394 Staff - Evolution of the Staff Function, 389 Staff - Leadership Endorsement, 395 Staff - Misguided Loyalty, 399 Staff - Operational Purpose, 390 Staff - Parallel Lines of Command, 400 Staff - Staff and Line Functions Defined, 388 Staff - Staff Authority, 400 Staff - Staff Member Disharmony, 395 Staff - Staff Member Fatigue, 395 Staff - Staff Member Qualifications, 391 Staff - Staff-Line Conflict, 397 Staff - Team Orientation, 394 Staff - Undue Influence, 396 Staffing Levels, 29, 423, 430 Standing Committees, 552 Stark, General John, 126 Statements of Impotent Leaders, 476 Static Leadership, 645 Stephenson, George, 20 Sterile Cockpit Rule, 504 Steuben, Baron Friedrich von, 334 Stevens, John Frank, 187, 676, 697 Stevenson, Robert Louis Balfour, 235 Stimson, Henry Lewis, 591 Stoker, Braum, 129 Stowe, Harriet Elizabeth Beecher, 33 Strategic Business Units, 511 Strategic Issues, 641 Strategy, 556 Stretching Good People, 636 Strindberg, August, 271 Styron, William, 460 Subordinate "Forum Shopping", 367 Subordinate Accomplishments, 361 Subordinate Change, 195 Subordinate Development, 280, 695 Subordinate Expectations, 448 Subordinate Pride, 145, 297, 300, 355 Subordinate Relationships, 360 Subordinate Selection - Administrative v. Organizational Skills, 618 Subordinate Selection - Bias Reviews, 602 Subordinate Selection - Character, 619 Subordinate Selection - Choosing a Successor, 626 Subordinate Selection - Creative v. Task Oriented Skills, 618 Subordinate Selection - Endurance Tests, 624 Subordinate Selection - Forming a Leadership Nucleus, 598 Subordinate Selection - Great Leader, Challenging Subordinate, 600 Subordinate Selection - Identifying Who Has What It Takes, 595 Subordinate Selection - Imagination, 622 Subordinate Selection - Improving Leadership "Bloodlines", 621 Subordinate Selection - Ingenuity, 623 Subordinate Selection - Position Growth, 618 Subordinate Selection - Prospecting For Subordinate Gold, 614 Subordinate Selection - Selecting Talent Over Availability, 621 Subordinate Selection - Sense of Humor, 623 Subordinate Selection - Supervising Leadership Promotions, 625 Subordinate Selection - Uncovering Leadership Talent, 604 Subordinate Selection - Who Have They Worked With?, 616 Subordinate Selection - Work History Repeats Itself, 606 Subordinate Support, 289 Substituting Intelligence for Leadership Ability, 632 Sullivan, Gordon R., 80, 82, 161, 538, 640, 641 Superfluous Administration, 649 Superstition, 250 Supervisor Turnover, 690 Support Personnel, 649 Survivalist v. Expansionist, 706 Sympathy, 248 Syrus, Publilius, 179   Top of Page    —T— Tacitus, Publius Cornelius, 159, 317 Tactical Issues, 651 Tactics, 556 Taj Mahal Syndrome, 658 Taking Care of Business, 144 Taking Charge, 206 Task v. People Orientation, 67 Taylor, Frederick Winslow, 59, 60, 61, 62, 63, 69, 448, 455, 456, 480 Taylor, General Zachary, 217, 620 Team Formation, 361 Team Players, 361 Team Unity, 362 Teams, 80, 100, 101, 361 Teasing, 372 Telephone Procedures, 371 Tenacity, 177 Tennyson, Lord Alfred, 99, 203 Terminations, 445 Territoriality, 285 Thank-You, is not Enough, 384 Theory X, 58, 59, 62, 64, 99 Theory Y, 58, 64, 65, 90 Theory Z, 58, 72 Think, 545 Thinking Globally, 142 Thomas, Evan, 144, 243, 295 Thompson, Phillip C., 82 Thoreau, Henry David, 124, 138, 182, 297, 357 Thucydides, 195, 230 Timeliness, 530, 590 Timid Outlook toward the Future, 641 Tobacco, 212 Tolerance for Ambiguity, 143 Too Much, Too Late, 579 Top-Down Budgeting, 657 Top-Down Planning, 688 Top-Down Problem Solving, 642 Top-Half Rule, 430 Townsend, Robert C., 179, 237, 291, 393, 400, 551 Training, 327, 329, 333, 336 Training - Budgets, 658 Training - Cross-Training, 335 Training - Effectiveness, 329 Training - Format, 333 Training - On-the-Job, 336 Training - Panaceas, 688 Training - Perspectives, 324 Training - Sequential Progression, 333 Training - Skills v. Talent, 337 Training - Tearing Them Down Approach, 334 Transfers, 446 Tribus, Myron, 108 Triplett, Norman D., 280, 294 Truman, Harry S., 162, 210, 214, 236, 251, 272, 590 Trumbell, John, 165 Trust, 149 Trust and Integrity, 374 Trying Hard, 38 Turnarounds - Austerity Programs, 694 Turnarounds - Black Hole Nemesis, 716 Turnarounds - Budget Revisions, 690 Turnarounds - Cause-and-Effect Relationships, 678 Turnarounds - Centralized Decision Making, 686 Turnarounds - Challenges and Pitfalls, 683 Turnarounds - Confrontational Behavior, 695 Turnarounds - Controlling Subordinates, 707 Turnarounds - Conversion v. Replacement, 695 Turnarounds - Cost Control, 701 Turnarounds - Creative Impact, 683 Turnarounds - Crisis Leadership, 670 Turnarounds - Cynicism, 690 Turnarounds - Demands for Results, 689 Turnarounds - Developing a Winning Strategy, 713 Turnarounds - Developing Critical Mass, 710 Turnarounds - Dilution of Focus, 693 Turnarounds - Dormant Strengths, 696 Turnarounds - Earning Respect, 700 Turnarounds - Evolution v. Revolution, 687 Turnarounds - Failure of the Last Repair, 716 Turnarounds - Forcing a Solution, 695 Turnarounds - Growth, Not Downsizing, 700 Turnarounds - Implementing Change, 673 Turnarounds - Information and Financial Reporting, 673 Turnarounds - Initiating Change, 682 Turnarounds - Insurmountable Odds, 697 Turnarounds - Intellect Devoid of Creativity, 682 Turnarounds - Keep Rolling Along, 717 Turnarounds - Little Steps Count, 715 Turnarounds - Maintaining Relevancy, 702 Turnarounds - Meaningless Changes, 692 Turnarounds - Merger Mania, 715 Turnarounds - Misdirected Problem Solving, 688 Turnarounds - Moving Forward, 669 Turnarounds - One-Time Write-Offs, 687 Turnarounds - Outsourcing, 713 Turnarounds - Over Analysis, 692 Turnarounds - Overcoming Cynicism, 712 Turnarounds - Preserving Past Progress, 674 Turnarounds - Prioritization, 697 Turnarounds - Product Pricing Bailouts, 688 Turnarounds - Programs D'Jour, 684 Turnarounds - Ready, Fire, Aim, 684 Turnarounds - Rebuilding the Foundation, 675 Turnarounds - Remaining Number One, 717 Turnarounds - Restructuring, 686 Turnarounds - Results Orientation, 679 Turnarounds - Searching for Perfection, 691 Turnarounds - Seeking The Best Solution, 693 Turnarounds - Shortsighted Budgeting, 702 Turnarounds - Short-Term Financial Planning, 690 Turnarounds - Slow Results, 701 Turnarounds - Span-of-Control Adjustments, 686 Turnarounds - Staff Activities, 687 Turnarounds - Supervisor Turnover, 690 Turnarounds - Survivalist v. Expansionist, 706 Turnarounds - Top-Down Planning, 688 Turnarounds - Training Panaceas, 688 Turnarounds - Work Analysis, 706 Turnover - Benefits of Reducing Turnover, 424 Turnover - Causes of Poor Morale, 427 Turnover - Controllable Causes, 419 Turnover - Improving Morale, 428 Turnover - Indications of High Morale, 425 Turnover - Indications of Poor Morale, 426 Turnover - Inherent Causes, 418 Turnover - Reducing Subordinate Turnover, 420 Twain, Mark, 203, 309, 365, 550, 569, 583, 585, 591, 634 Twenty-Twenty (20/20) Optimism, 546 Tyre, Peg, 245   Top of Page    —U— Unbridled Growth, 643 Underachievers, 308 Unit Pride, 503 Use It or Lose It Budget Plans, 701   Top of Page    —V— Vacillation, 590 Venturi, Giovanni Battista, 602 Veracity, 241 Verbal Communication, 170 Vested Interests, 588 Visceral Computer Analysis, 663 Visibility, 171, 184   Top of Page    —W— Wage Increases, 421 Waitley, Denis, 227, 323 Walk-the-Talk, 194 Wallace, Irving, 99 Wallechinsky, David, 99 Walsh, Rod, 38, 427, 604, 657 Washington, George, 137, 138, 210, 242, 251, 332, 358, 361, 536, 537, 591, 668 Waterman, Robert H. Jr., 70, 183, 191, 283, 293, 348, 538, 635, 637 Watson, Thomas John, 668 Watson, Thomas John Jr., 574 Watson, Thomas John Sr., 139 Watt, James, 20 Wavell, Sir Archibald Percival, 16 We've Tried That Before, 351 Webster, Harold Tucker, 168 Weight Control, 210 Welch, John Frances "Jack" Jr., 72, 139 Wellington, Arthur Wellesley Duke of, 130, 135, 515 Whately, Richard, 115 Whimsical Preferences, 242 Whitney, Eli, 60, 93 Whittlesey, Major Charles White, 302 Why They Tell You What You Want To Hear, 314 Wilde, Oscar, 560 Will, George F., 91, 386, 581, 671 Wilson, Catherine Jane, 586 Wilson, Thomas Woodrow, 15, 251, 358, 668 Wolffe, Richard, 479, 561 Woodward, Kenneth, 177 Work Analysis, 706 Work Environment, 26, 28, 62, 65, 68, 73, 76, 81, 87, 103, 110, 113, 122, 130, 139, 149, 195, 205, 262, 269, 284, 286, 294, 299, 306, 314, 359, 377, 407, 414, 416, 422, 426, 457, 460, 476, 482, 484, 510, 528, 539, 607, 611, 618, 624, 657, 704, 709 Work Habits, 171 Worst Case Scenario Planning, 653 Writing It Down, 221 Wrobel-McCormick, Susan, 445 Wrong Decision Spiral, 663   Top of Page    —Z— Zakaria, Fareed, 131, 201, 579 Ziglar, Hilary Hinton "Zig", 36, 145, 230, 250, 440, 488, 559   Top of Page     © Copyright 2006 by H. Garrett Hayward from Face the Challenge: The Leader's Success Handbook